ACCOR Terms & Conditions

1. About the Accor Platform

Accor provides a digital rewards and engagement platform designed for participating garages, vehicle owners, workers, mechanics, dealers and other eligible participants.

Depending on eligibility and programme configuration, the Platform may allow users to create accounts, register garage information, identify their user type, scan authorised Accor QR codes, earn Cash Rewards and Reward Points, participate in campaigns, request redemptions, view transaction history and receive notifications.

2. Eligibility

Users must provide accurate and complete information, provide a valid mobile number and other requested information, be legally capable of entering into a binding agreement, use the Platform only for permitted purposes, and comply with applicable laws and these Terms.

Certain programmes, campaigns and rewards may have additional eligibility requirements based on user type, pincode, garage, product, campaign period or other criteria.

3. User Account

Users are responsible for maintaining the confidentiality of their account and login credentials and for activities performed through their account, except where attributable to Accor.

Users should promptly notify Accor of unauthorised access, compromised credentials, changed account information or suspicious reward activity.

4. User Types

Garage Owner: An eligible person responsible for or associated with a registered garage. A Garage Owner may maintain garage information, receive eligible Reward Points, scan eligible QR codes, receive eligible Cash Rewards and participate in campaigns.

Garage Worker: An eligible employee, mechanic or worker associated with a registered garage. A Worker may register, associate with an eligible garage and scan eligible QR codes. Where programme rules specify that Reward Points belong to the Garage Owner, eligible Worker scans will credit those points to the associated Garage Owner.

Accor may verify the relationship between a worker and garage before approving or continuing participation.

5. Garage Information

Users may be required to provide garage name, garage owner information, worker information, pincode, mobile number and other programme information.

Users must not register or associate themselves with a garage without proper authorisation. Accor may reject, suspend or remove inaccurate, duplicated or unauthorised garage associations.

6. QR Codes

Accor may issue QR codes associated with specific products, batches, rewards, campaigns or other programme identifiers.

Users must scan only legitimate Accor QR codes and must not duplicate, reproduce, alter, manipulate, sell, transfer or otherwise misuse them.

Accor may invalidate a QR code suspected to be duplicated, manipulated, fraudulently obtained, incorrectly generated or otherwise misused.

7. QR Scanning & Reward Allocation

After an eligible QR scan, the Platform may determine the applicable reward based on the QR code, campaign, product, user category and programme rules.

Depending on the programme, Cash Rewards may be credited to the person performing the eligible scan, while Reward Points may be credited to the registered Garage Owner. Where the scanner is the Garage Owner, eligible Cash Rewards and Reward Points may both be credited to that account.

The exact allocation is determined by the applicable campaign or programme configuration.

8. Reward Points

Reward Points are promotional benefits issued under Accor's reward programme. Unless expressly stated otherwise, they have no independent cash value, are not bank deposits, are not transferable and cannot be exchanged for cash.

Points may be subject to expiry or other conditions and may be adjusted where an incorrect, duplicate or fraudulent credit is identified.

9. Cash Rewards

Cash Rewards are promotional monetary benefits made available under eligible Accor programmes and are subject to eligibility, successful QR validation, campaign rules, account verification, fraud checks and applicable payout procedures.

A pending reward is not an unconditional entitlement. Accor may hold, review, reject or reverse a reward where there is a reasonable basis to believe the QR code, transaction, account or campaign eligibility was invalid or manipulated.

10. Campaigns & Promotional Programmes

Accor may introduce campaigns offering additional rewards or multipliers, including 1.1×, 1.2×, 1.3×, 1.4×, 1.5× and 2×.

Campaigns may apply to Cash Rewards, Reward Points or both. They may also be restricted by pincode, product/SKU, user type, garage, campaign period, scan limits or other eligibility criteria.

Accor may modify, suspend or discontinue campaigns, subject to applicable law.

11. Pincode-Based Eligibility

Certain campaigns may be available only in selected pincodes. Users may be required to provide a pincode during registration.

Users must provide accurate pincode information and must not manipulate or misrepresent it to obtain restricted campaign benefits.

12. Reward Redemption

Eligible users may request redemption of available Reward Points through the Platform. Redemption may be subject to minimum point requirements, available rewards, verification, campaign conditions, availability and Accor approval.

A redemption request does not automatically guarantee fulfilment. Requests may be held or rejected for verification, suspicious activity, inaccurate information, ineligibility or programme-rule violations.

13. Gift Redemption & Delivery

Where physical gifts or rewards are provided, Accor may maintain fulfilment records such as recipient name, redemption date, reward details and photograph or other proof of handover.

Photographs and other fulfilment information will be processed in accordance with the Accor Privacy Policy.

14. Notifications

Accor may send transaction, reward, campaign, redemption, account, security and service notifications. Promotional communication controls may be available where applicable.

15. Fraud Prevention

Accor may monitor reward activity for misuse, fraud or manipulation, including repeated scans, duplicated QR codes, automated scanning, multiple accounts created for improper benefits, false garage associations, false worker information and campaign abuse.

Accor may suspend accounts, hold or reverse rewards, reject redemption requests, disable scanning, remove campaign eligibility or terminate accounts where appropriate.

16. Account Suspension & Termination

Accor may suspend or terminate accounts for violations of these Terms, false information, fraud, reward manipulation, Platform misuse, unauthorised activity, failure to complete required verification or security and operational risks.

17. Account Deletion

Users may request deletion of their account through the mechanism provided within the Platform or designated account-deletion process.

Deletion may make the account inaccessible. Information may be retained where required or permitted by law, including for taxation, accounting, fraud prevention, dispute resolution and legal obligations.

18. Intellectual Property

Accor branding, trademarks, logos, software, designs, QR designs, programme structures and Platform functionality belong to Accor or its licensors.

Users may not copy, reverse engineer, modify or reproduce the Platform or Accor intellectual property without permission.

19. Prohibited Activities

• Use the Platform for unlawful purposes.
• Create fraudulent accounts or misrepresent identity or garage association.
• Manipulate QR codes or bypass technical controls.
• Use automated tools to generate scans.
• Attempt unauthorised access to another account.
• Exploit bugs for rewards or artificially generate rewards.
• Sell or transfer accounts.
• Upload unlawful, fraudulent or misleading information.

20. Third-Party Services

The Platform may use third-party services for payment processing, notifications, analytics, cloud infrastructure, authentication, SMS/OTP delivery, crash reporting, security and hosting. Third parties may process information under their applicable policies and agreements.

21. Platform Availability

Accor aims to maintain reliable Platform availability but does not guarantee uninterrupted operation. Temporary unavailability may result from maintenance, technical failures, network issues, security incidents, third-party failures, government restrictions or events outside Accor's reasonable control.

22. Reward Changes

Accor may change reward values, Reward Point structures, campaign multipliers, eligible products, eligible pincodes, redemption options, reward limits and programme periods. Changes may be communicated through the Platform or other appropriate channels.

23. Disclaimer

The Platform and reward programme are provided on an 'as available' basis. Accor does not guarantee that every QR code, campaign or reward will remain available indefinitely or that rewards will always be credited immediately.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Accor shall not be responsible for indirect, incidental, consequential or special losses arising from use of the Platform. This does not limit liability where such limitation is prohibited by applicable law.

25. Indemnification

To the extent permitted by law, users agree to indemnify and hold harmless Accor and its officers, employees, contractors and service providers from claims, losses or expenses arising from violation of these Terms, fraudulent activity, Platform misuse, unauthorised QR usage, false information or violation of another person's rights.

26. Changes to These Terms

Accor may update these Terms periodically to reflect Platform, programme, operational or legal changes. Updated Terms will be published through the Platform or website. Continued use after the effective date constitutes acceptance to the extent permitted by law.

27. Governing Law

These Terms shall be governed by the laws of India. Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts at Jodhpur, Rajasthan, India.